Welcome to our website, Sephora (“Website”). These Conditions of Use govern your use of our Website. Please read these terms carefully before using our Website. By accessing and using the Website, you agree to be bound by these Conditions of Use and all policies and guidelines incorporated by reference. If you do not accept these Conditions of Use, do not access or use our Website.
2. About Sephora
Sephora provides an online platform that sells cosmetics, skincare, haircare, and other beauty products. We work with various brands and vendors to offer a wide selection of quality products at reasonable prices.
We are committed to:
- Providing an excellent customer experience
- Offering authentic products
- Maintaining the confidentiality and security of your data
3. Use of Website
3.1. You must be at least 18 years old to use our Website or place any orders through it. By using our Website, you represent and warrant that you are at least 18 years old.
3.2 The content on our Website is for informational and educational purposes only. We provide it on an “as is” basis without warranties of any kind.
3.3. You agree to use our Website only for lawful purposes. You shall not use our Website:
- In any way that violates any applicable local, national, or international law or regulation
- To transmit, distribute, store or destroy material in violation of law or third-party rights
- In a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy or publicity rights of others
3.4. We reserve the right to withdraw or modify our Website or content on it without notice. We will not be liable if we restrict or prevent access to our Website for any reason.
4. Collection and Use of Personal Data
4.1. We collect certain personal data from you to process your orders, manage your account and loyalty program, and communicate with you. Data collected may include your name, email address, phone number, delivery address, payment information, order history and other data indicated on our order forms.
4.3. With your consent, we may also collect personal data like your birthday, skin type, hair type, color preferences and other details you choose to provide for personalized services. Providing additional data is optional.
4.4. Your personal data allows us to provide requested services, contact you about orders and offerings tailored to your interests, display targeted promotions, operate loyalty programs and improve our Website and services.
4.5. We will retain your personal data for the duration required by law for purposes described in this policy unless you request its deletion. We may retain de-identified or aggregate data without time limits.
4.6. We do not sell your personal data to third parties or disclose it except to service providers we engage to process orders and provide services you request, or as required by law. Our service providers, including our parent company [FICTIONAL COMPANY NAME] and its subsidiaries, are obligated to safeguard your data consistent with this policy and may not use it other than to provide requested services.
4.7 Your information may be stored and processed in other countries, including the United States, whose data protection laws may differ from the laws where you live.
4.8 You have the right at any time to request access, modification or deletion of your stored personal data by contacting our customer service.
5. User Account Registration & Login Credentials
5.1. Certain Website services require you to register and create an account associated with a valid email address. We may require additional information to complete the registration process. You must provide current, accurate, and complete information and keep your account information updated.
5.2. You are responsible for safeguarding your account credentials like your username and password and any activities under your account. You must immediately notify us of any unauthorized account access or use so we may take appropriate steps to secure your account. You will be solely liable and responsible for losses due to any unauthorized account access or use.
6. Age Requirements
6.1 Our Website sells cosmetics, skincare, and other products intended primarily for individuals at least 18 years old.
6.2 If you are under 18 years old, you may only use our Website with the involvement and consent of a parent or legal guardian to place orders or assist you with purchases.
7. Order Process & Payment
7.1 Our shopping pages list available products with associated images and information to assist you. We seek to accurately represent product attributes like ingredients, formulation, scent profiles, packaging, etc., however variations may occur. Please carefully review product details before ordering as we cannot accept returns due to subjective preferences like scent or feel.
7.2 Product availability and prices may change without notice. Prices and discounts on our Website may differ from our physical stores. Offers are subject to adjustment due to errors or changing market conditions.
7.3 To purchase products on our Website, you must complete our checkout process, confirm all details are correct and provide valid payment. All orders are subject to acceptance. We may reject orders that appear suspicious or fraudulent. You consent to allow us to verify billing information before accepting your order.
7.4 You must pay using a valid credit, debit card or other payment method. Certain payment methods may enable installment plans through independent financial services companies. All payment terms related to third party financing are subject to the agreements between you and those outside financing companies.
7.5 Taxes and/or shipping charges may apply to purchases based on delivery location. Any applicable taxes or other charges will be calculated during checkout when you enter your address.
7.6 Promotional discounts and offers cannot typically be used in combination or retroactively applied. Restrictions generally apply to all promotions, however additional restrictions may be listed on promotional links or codes.
8. Shipping & Delivery
8.1 We only ship to addresses within the United States at this time. We cannot ship to PO boxes, dangerous destinations, or outside the US.
8.2 Shipping costs will be calculated and displayed during checkout based on weight, dimensions and destination. Whether or not tax applies to shipping charges will depend on the delivery destination.
8.3 Shipping methods and speed displayed during checkout represent options we generally expect to use in fulfilling orders, however actual carriers, services and delivery days may vary. Certain products may include limited shipping options.
8.4 You will be provided with shipping confirmation emails and delivery tracking numbers when available. Please note we may split orders into multiple shipments based on inventory or other factors.
8.5 We are not liable for any delays caused by uncontrollable circumstances like extreme weather, natural disasters, unforeseen operational issues, actions by regulatory authorities, customs delays or other events generally outside shipping carriers’ reasonable control.
8.6 We rely on shipping carriers to deliver products safely and on schedule. However, delays, damage during transit or delivery to wrong addresses occasionally occur. Please promptly inspect packages upon delivery and report any issues so we can assist you.
9. Promotions & Loyalty Programs
9.1 Certain purchases and opt-in registrations may enroll you in promotions or loyalty programs entitling you to benefits like discounts, free gifts or free shipping.
9.2 Promotions, point accruals and redemptions are subject to additional Program Terms we will provide upon enrollment. We reserve the right to modify Program Terms at any time with reasonable notice posted to the Website or emailed to you at the address associated with your user account. Modifications are effective once posted or on future order dates communicated in announcements. You are responsible for reviewing communications and Program Term updates.
9.3 Promotional discounts, free gifts included in offers, loyalty points accrued or redeemed and associated benefits have no cash value. Restrictions generally prohibit transferring points or combining points with other customer accounts. Accrued benefits typically expire if unused after posted expiration timeframes.
9.4 Continued participation in loyalty or promotional programs requires that you maintain an account in good standing, meaning no violations of our Conditions of Use and continued use demonstrating intent for further transactions. We reserve the right to cancel accounts that remain inactive for extended periods as detailed in Program Terms or are not in good standing.
9.5 Fraud or abuse concerning any promotions, discounts or loyalty programs may result in cancellation of accrued benefits or participation. Repeated returns, cancellations or account review may also prompt loyalty enrollment reviews.
10. Returns & Refunds
10.1 If you are unsatisfied with products received through online purchase on our Website, you may return them within 30 days of delivery for a full refund or exchange, provided items are unused with original tags and in original unaltered packaging.
10.2 Beauty products used on the skin, hair or nails are generally not eligible for returns or refunds due to health and sanitation reasons unless defective or materially different from representations. Please review all details carefully prior to use.
10.3 To initiate a return, contact Customer Service through your user account for return instructions and printable shipping labels. Return shipping costs will be reimbursed if you use approved return labels provided.
10.4 Refunds are generally issued once returned items are inspected, typically within 10 business days. Exchanges will be processed once return shipments are received. If you paid with a third-party financing plan, associated refund terms result in account credits with that outside company.
10.5 We reserve the right to decline returns, exchanges or refunds outside policy timeframes, for items not purchased directly through our Website, or exhibiting excessive use or damage on inspection.
11. Reviews & User Submissions
11.1 Reviews, testimonials, photos, questions, suggestions, ideas, feedback or other user-generated content you choose to contribute to blogs, product pages or community forums enable helpful sharing of product experiences with other customers.
11.2 By submitting any content to public-facing areas of our Website, you grant us perpetual royalty-free worldwide licenses to copy, distribute, publicly display or otherwise use submissions in any media for any purpose related to promotion or distribution of our Website or products.
11.3 We reserve rights to remove or refuse to post any submission including testimonials, ratings, reviews, recommendations or tutorials we deem inappropriate but are not obligated to screen or regularly review any public contributions.
11.4 Opinions contained in customer submissions belong solely to the authors and do not represent views or endorsements by us. While we appreciate positive reviews, we do not compensate customers for submissions nor require positive comments as a condition of purchases or participation in promotions.
12. Copyrights & Trademarks
12.1 Except for user submissions governed under Section 11, the content on our Website including text, graphics, logos, product images and descriptions, digital downloads and software is the property of Sephora, its affiliates or content suppliers and protected by copyrights, trademarks and other laws.
12.2 You may not modify, rent, lease, loan, sell, distribute or otherwise commercialize any Website content except as explicitly allowed in these Conditions of Use or with our prior written consent. You may not scrape, attempt to extract or otherwise use automated tools to access or copy significant portions of Website content without our permission, which may be conditional on appropriate licensing, technological controls and monitoring compliant with conditions we specify.
13.1 While we aim for accuracy in content posted on our Website, unintended Rocker variations or errors may occur. We provide content “as-is” without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for particular purposes or non-infringement.
13.2 Product specifications and availability are subject to change without notice. Certain services, content or features may change or be discontinued without obligation for replacement or continuation.
13.3 We do not have control over information provided by merchants, vendors or Website visitors. We do not guarantee others’ content, promotions, product information or recommendations posted on blogs, chat rooms, product reviews or recommendations sections.
13.4 You assume full responsibility and risk of loss resulting from your use of information on our Website. We will not accept liability for loss alleged to result from any services we provide or facilitate like loyalty programs, financing plans or home try-on programs. We are also not liable for third party site content, downloads or third party applications made accessible through our site.
14. Limitations on Liability
14.1 We will not be liable for any special, incidental or consequential damages, losses or injuries even if informed of the possibility and regardless of the nature of any claim or form of action like tort, product liability or otherwise.
14.2 Our maximum aggregate liability related to any website services, content or user submissions shall be limited to the total fees, if any, paid by you to access paid services or no greater than $100 if no fees were paid.
14.3 Some jurisdictions may restrict disclaimers or limitations of liability so portions of the above limitations may not apply to you.
15.1 You agree to indemnify, defend and hold us and our parent company [FICTIONAL COMPANY NAME], affiliates, officers, directors, agents and other partners harmless from any liability, damage awards, loss, costs or expense including reasonable attorney fees arising from violations of these Conditions of Use.
16. Class Action Waivers
16.1 You and we agree that any proceedings to resolve disputes will be solely between you and us, not as class arbitrations, consolidated arbitrations or representative actions.
16.2 You expressly waive rights to participate as a member of a class of claimants with respect to any claim against us. Claims may not be arbitrated on a classwide basis with another website user as a class representative or member.
The arbitrator under Section 16 has no authority to arbitrate any claim, issue or dispute on a consolidated, representative or classwide basis. Claims permitted in small claims courts may proceed but not on a representative basis. Oppression, unfairness or unconscionability shall not result from these class arbitration waivers.
17.1 We reserve the right to modify, supplement or replace any provisions of our Conditions of Use, with reasonable notice either by email or posted announcements on our Website. The revised terms become effective 30 days from announced changes. You are responsible for regularly reviewing notices posted online.
17.2 Using our Website after changes are posted constitutes acceptance of revised conditions for any transactions going forward from that date. Any prior transactions shall remain under the terms in effect on the original transaction date.
17.3 If you do not agree to revised conditions, you should immediately cease using our Website. Continued use constitutes agreement. However, revisions shall not apply retroactively or revive obligations we previously waived or released per terms applicable at that time.
18. Miscellaneous Terms
18.1 If we fail to require or enforce strict performance of any provision of these Conditions of Use, it will not be a waiver of those or any subsequent default and those provisions will continue in full force.
18.2 If any portion of these Conditions of Use is determined unenforceable by a court with jurisdiction, that portion will be severed and the remainder of the Conditions of Use terms will remain in full effect.
18.3 These Conditions of Use reflect the complete terms between you and us regarding use of this Website. Although we may provide other documents like privacy policies, FAQs, customer service guidelines, promotions or program details, those ancillary documents are incorporated by reference into these Conditions of Use unless explicitly stated otherwise.