Introduction

At Sephora, we understand how important it is to get your orders quickly and securely. That’s why we offer a variety of shipping options to meet your needs.

This Shipping Policy outlines key information about delivery times, shipping rates, methods, restrictions, and more. Please review this policy carefully before placing an order on our website. Reach out to our Customer Service team if you have any other questions.

Delivery Times

Standard Shipping

The majority of items on our website qualify for Standard Shipping. With this method, you can expect to receive your order within 5-7 business days after it ships out. Keep in mind that processing times before shipment may take 1-2 business days.

Standard Shipping is free for all orders over $50. For orders under $50, there is a $5.95 shipping fee.

2-Day Shipping

We offer 2-day shipping for a flat rate of $7.95 on qualifying orders placed before the order cut-off time. You can expect to receive your package roughly 2 business days after it ships out from our fulfillment centers.

Next Day Shipping

For an additional fee of $15, you can upgrade to Next Day Shipping and receive your order the next business day after it ships out. This expedited option has an order cut-off time that you must meet.

Same Day Delivery

If you live near a Sephora retail location and order before the cut-off time, Same Day Delivery may be available. There is a $15 fee for this service. With Same Day Delivery, you get your order delivered from a local store by the end of the day.

Please note that all delivery timeframes depend on the shipping address and when the order is placed. Weekends, holidays, and order volumes can also impact overall speed.

Shipping Rates

Our shipping rates vary based on the selected delivery option, order value, and destination.

In the United States, Standard Shipping is free for order values over $50. For orders under $50, there is a $5.95 shipping fee per order.

For expedited shipping methods like 2-Day and Next Day, there are flat rate fees assessed on a per order basis:

For international shipments to Canada, flat rate shipping fees apply:

Please check our website during checkout to view the full shipping rates to your destination. Rates are subject to change over time.

Shipping Methods

We primarily use national postal services and major carriers to deliver orders. The shipping method used depends on factors like delivery speed, destination address, package contents, and more.

Here is an overview of the shipping carriers and services we employ:

United States Postal Service (USPS)

USPS handles the majority of our Standard Shipping within the contiguous United States. Transit time is usually 5-7 business days with this method.

United Parcel Service (UPS)

For expedited shipping options like 2-Day and Next Day, we generally use UPS. Their extensive infrastructure allows us to guarantee quicker delivery.

OnTrac

OnTrac focuses on regional overnight package delivery in California, Arizona, Nevada, Oregon, Washington, and more. We may use them for faster shipping to destinations in their coverage area.

Local Couriers

For Same Day Delivery to areas near our retail stores, we work with local courier companies that can handle quick, same-day trips from our locations.

Canada Post

Canada Post handles our Standard and Expedited shipping to all Canadian provinces and territories. Customers outside of Canada should expect longer transit times.

The shipping carrier and service level used for your order will be shown at checkout. Reach out to our Customer Service team if you need any clarification or have special delivery instructions.

Shipping Restrictions

While we make every effort to accommodate all orders and delivery addresses, some shipping restrictions apply:

Alcohol Purchases

Due to legal age requirements and regulations, all orders with alcohol products can only ship to addresses where an adult can sign for the delivery. Valid government-issued photo ID verifying your age may be required upon delivery.

Military Addresses

We gladly ship care packages to APO/FPO/DPO addresses for military and diplomatic personnel stationed overseas. Not all products can be shipped internationally, so restrictions may apply.

P.O Boxes

Orders can be shipped to P.O box addresses in the contiguous United States via USPS. Restrictions apply when shipping expedited methods or hazardous materials that require a signature.

International Shipping

We currently only ship to addresses within the United States and Canada. Other international destinations are not supported at this time due to logistics and legal reasons.

Hawaii & Alaska

We do ship to all states, but customers in Hawaii and Alaska should expect longer transit times from 5-10+ days for standard shipping. Expedited methods are limited.

Restricted Products

Some products have special shipping rules due to size, hazmat restrictions, or legal regulations. This includes limitations on aerosols, alcohol-based products, oversized packages, and more.

Please contact our Customer Service team if your shipping address is impacted by these or other restrictions.

Order Processing Times

Once you complete checkout and place an order, it takes 1-2 business days for our fulfillment centers to process the order before handing it off to the shipping carrier.

Processing includes order verification, selecting inventory, packing your items, generating shipping labels, and coordinating courier pickup.

Cut-Off Times

To qualify for same-day shipment, orders must be placed by the cutoff time Monday through Friday. Our current Order Cut-Off Time is 11:00 PM Pacific Time each business day. Exceptions may occur on major holidays.

Weekends/Holidays

Orders placed on Saturdays, Sundays, or federal holidays will not start processing until the next business day. Fulfillment centers have reduced operations on weekends and are closed on holidays.

Once your order finishes processing, the promised delivery timeline for the selected shipping method begins. Make sure to factor processing times on top of published shipping times.

Reach out if your order exceeds our normal processing time so we can investigate.

Shipping Confirmations & Tracking

As soon as your order leaves our fulfillment center and transfers into the shipping carrier’s network, you will receive a confirmation email with tracking information.

Tracking numbers allow you to monitor the movement and anticipated delivery date of your package. As the package makes its journey towards you, the tracking status and delivery date estimate are updated.

To track your order:

  1. Locate the shipping confirmation and tracking number email sent when the order shipped.
  2. Visit the carrier’s website (USPS, FedEx, UPS, etc) and enter the tracking number.
  3. View the latest shipping details including current location, next steps, estimated arrival date, and more.

If you don’t receive tracking information within a few days of placing your order, please reach out to our Customer Service team.

Shipping Insurance

We strongly recommend that customers purchase shipping protection at checkout to safeguard high-value orders.

Getting insurance guarantees compensation in the rare event of a delivery issue caused by the carrier. Covered scenarios may include theft, damage in transit, weather delays, lost packages, and more – depending on the type of protection selected.

Shipping insurance provides invaluable peace of mind and we offer various levels depending on order value:

Basic Coverage: starts at $2 and covers orders up to $50

Standard Coverage: starts at $5 and covers orders up to $100

Premium Coverage: starts at $10 and covers orders exceeding $250

When filing an insurance claim, customers must provide supporting details & documentation like proof of value and photos of damage. Our Customer Service team facilitates the claims process with the shipping carrier.

Purchasing insurance is optional but highly encouraged, especially on breakable, high-value, or irreplaceable items

Return Shipping

If you are unsatisfied with an order for any reason, we offer free return shipping back to our fulfillment centers on most products.

To qualify for free return shipping:

If approved, we provide a free return shipping label that you can print and affix to packages being returned to us. These labels utilize USPS First Class Package return service.

In some cases, items that are oversized, bulky, or specially handled may have shipping restrictions for returns. Customers are responsible for the return freight costs of restricted items.

Please inspect your order carefully upon arrival and contact our Customer Service team if you have any issues that necessitate a return. We want to make returns easy while upholding quality and safety precautions.

Customer Service

Our customer service team is ready to help if you have any other questions related to shipping, delivery, returns, and more.

Some of the common reasons to reach out include:

You can contact our award-winning Customer Service team in several convenient ways:

By Phone: Call 1-800-LUXURY (1-800-359-8379) and select the shipping option.

By Email: Email support@rugdoctorcarpetcleaner.com and include Order ID numbers for all relevant packages.

Via Live Chat: Visit our website and click the chat widget to connect with an agent.

No matter how you connect with us, our representatives are available 7 days a week to help resolve any shipping needs, issues, or requests.

We know shipping questions often arise before or after you place an order. Please refer to this comprehensive Shipping Policy or reach out if we can clarify or improve any of our delivery processes.