At Sephora, we stand behind the quality of our products and your happiness with every purchase. As part of our commitment to excellent service, we offer flexible return options in case an item does not work out for any reason.

Review this Sephora Return Policy for information on eligibility requirements, the return process, refunds, exchanges, and more. Feel free to reach out if you have any other questions not answered below.

Return Eligibility

Most non-clearance merchandise purchased on our website can be returned as long as the items meet the following criteria:

Returned within 30 days

You have 30 calendar days from the delivery date to initiate a return request and send items back to us.

Unused condition

Items must be returned in original unused condition for refund or exchange eligibility. We cannot process returns on products that show signs of wear, use, or permanent alterations like trimmed labels.

Original packaging

Merchandise must come back in their original product packaging, with all accessories, manuals, components, etc included. We recommend storing boxes until past the return period.

Valid proof of purchase

The original or gift receipt is preferred to process returns as it speeds up the process and improves accuracy of refunds. Digital order confirmations with order numbers also suffice.

As long as these core requirements are met, you can return products that simply did not work out, were gifted duplicates, arrived defective or damaged, or almost any other reason within 30 days.

Items Not Eligible for Return

While we aim to have a very inclusive return policy, some product categories have more stringent restrictions due to safety, quality, and regulatory reasons.

Ineligible items include:

Clearance merchandise

All items marked final sale or sold on clearance cannot be returned since deep discounts are a trade-off for return eligibility.

Hazardous products

Federal regulations prohibit accepting returns on products containing hazardous, toxic, reactive, or flammable ingredients like some aerosols, solvents, and nail polishes.

Personal hygiene goods

Due to health and sanitation reasons, we cannot take back certain used makeup, skincare, hair care tools, fragrance applicators, etc. Defective unused items may still qualify.

Expired products

Items past labeled expiration or best by dates cannot be returned due to safety and quality reasons. We do provide advice for responsibly disposing of expired cosmetics.

Please inspect your order promptly upon delivery and contact us within 30 days if you receive any defective, damaged, or incorrect items that you wish to replace. Our Customer Service team can confirm if individual products qualify for returns before you ship anything back.

How to Initiate Returns

If you have eligible items you wish to return, please follow this streamlined process:

Step 1: Contact our Customer Service team to request a Return Authorization Form. Provide your order number, items returning, reason codes, photos, etc.

Step 2: Our team will email a personalized Return Authorization Form and printable return shipping label if your request satisfies policy guidelines.

Step 3: Pack the approved return items securely in shipping boxes using the email label. Seal the label flap and affix any old shipping address labels.

Step 4: Drop off the sealed return package at any nearby post office or hand off to your regular mail carrier. Retain the receipt as proof the package entered the return transit pipeline.

Once our Returns Processing Center receives your package, they will inspect the condition of merchandise and process refunds per this policy’s guidelines.

Initiating the return approval process ahead of time guarantees you meet requirements and lets us handle returns smoothly. Feel free to contact Customer Service if any questions arise!

Return Processing Times

Once your return makes its way back into our possession, our Returns Processing Center needs approximately 1-2 weeks days to inspect merchandise condition, validate return eligibility, and handle appropriate refunds back to your original payment method.

Return processing includes:

Rest assured your return is being handled quickly and diligently. Contact us if your refund takes longer than 2 weeks to reflect back on your account so we can investigate delays.

Refund Method & Timing

After our Returns Processing Center finishes evaluating the items you sent back, you will receive an applicable refund based on original purchase payment type:

Credit Card Purchases: Refunds get credited back to the original credit card used on eligible returns. Depending on your bank’s processing times, expect the refund to appear within 5-10 business days once return inspection concludes.

debit card purchases: Debit refunds also route back to the original purchasing card in 5-10 business days upon return completion.

Gift Card/Store Credit redemptions: We will place the eligible refund amount back onto your Sephora gift card balance or account store credit. Expect refund gift card amounts within 72 hours.

PayPal/Pay in 4 transactions: Return refunds route back to applicable PayPal/financial service accounts. Reflect times depend on their settlement procedures but expect fund reallocation shortly after return processing finishes.

For further questions on exact refund timing, contact your financial institution or payment provider’s customer service team to understand settlement windows that impact reflect timing.

If you paid with multiple methods like credit card + gift cards, we will divide refunds proportionately across the original payment mix. Contact Customer Service if any refund routing issues occur.


Instead of refunds for eligible returns, you may request a 1:1 exchange for alternate merchandise if preferred.

Online Exchanges

To swap items through our website after an authorized return, you can:

  1. Await your refund from the approved return, then simply place a new order for the desired replacement items on our website.
  2. Contact Customer Service to request an one-time use online exchange coupon code equal to your eligible refund amount. You can then redeem this store credit towards new items through our online checkout process.

In-Store Exchanges

To avoid returning and repurchasing items, visit a nearby Sephora retail location for an instant over-the-counter swap once your return gets authorized and processed at our end. Bring the used Return Authorization notification and your government-issued ID to simplify store exchanges.

Please note that store inventory and pricing may differ from online availability. Contact the nearest brick-and-mortar store in advance regarding stock and exchange policies. Their customer service also handles product recommendations if you need help finding suitable replacements.

We make exchanges quick and easy to retain your business and continue providing exceptional cosmetics discovery. Let us know if any other questions arise!

Gifts/Lost Returns

For gifts purchased on, the gift recipient can initiate a return by contacting Customer Service since transaction details typically reside with the gift purchaser.

If ordering issues arise with gift orders around holidays, refer recipients to Sephora Customer Service so we can make the returns process effortless while keeping your personal financial data protected.

In rare cases of lost return shipments or missing refunds, contact Customer Service with your Return Authorization Form/number handy so we can promptly track, refund, or replace affected orders.

Returns of Defective/Damaged Goods

If merchandise arrives defective, expired, broken, incorrectly filled, or not as described, notify us within 48 hours via Customer Service, providing photos wherever possible.

We thoroughly examine product condition reports before promptly shipping replacements or issuing refunds per policy guidelines. Our goal is addressing defective orders ASAP while preventing widescale abuse that drives prices higher.

When packing damaged goods for their return transit, be sure to pad items appropriately to prevent exacerbating issues en route to our inspection team. Clearly label any leakage or spillage areas so our handlers can make informed processing decisions.

Thanks for directly bringing product defects, alterations, damages, or quality issues to our attention so we can make things right! Your feedback helps us drive sourcing, fulfillment, and packaging policy improvements.

Return Shipping Costs

Sephora provides free return shipping labels for all customers returning eligible merchandise that originally shipped to U.S. addresses. Labels utilize USPS First Class Package Service.

For items deemed ineligible per above return policy guidelines, we may ask customers to cover their own return shipping expenses before processing exchanges or refunds. International return shipping costs are also the customer’s responsibility for Canadian or other foreign orders.

If you receive merchandise damaged in original transit due to clear carrier mishandling, we can coordinate filing claims and securing shipping cost reimbursements from responsible logistics providers.

Reserving Right to Refuse Returns

Sephora reserves the right to decline returns, refunds, or exchanges when customers do not comply with this published Return Policy in cases of:

We also reserve the right to blacklist repeat abuse offenders or accounts exhibiting a pattern of excessive returns that may indicate fraud or take advantage of lenient policies unfairly. We take pride in our above-average return policy ease and applicability driving an exceptional client experience. Please respect these balanced customer service principles.

If you feel our Returns Processing Center incorrectly applied policy provisions when assessing your particular items, contact Customer Service so we can re-review and make things right!

Customer Service Contacts

Reach out with any disputes or additional questions on our return policy scope at:

By Phone: Call 1-800-LUXURY (1-800-359-8379) and select the returns option to connect with our helpful team.

By Email: Email and include your complete Order ID numbers.

Via Live Chat: Visit our website and click the chat widget to get answers fast during business hours.

Thank you for taking the time to understand key elements of Sephora’s customer-friendly return policy. We handle all returns and exchanges on a case-by-case basis to address individual needs while deterring misconduct. Please reach out regarding any exceptional cases!